Administrator

Part of the Affidea group, Orthoderm Private Clinic is recognised as leading provider of expert care in a range of medical specialties in Northern Ireland. With teams of highly respected consultants and surgeons, the clinic is known for delivering exceptional patient care and clinical excellence.

We are seeking a proactive and professional Administrator to join our busy admin team. The successful candidate will be responsible for delivering an efficient, courteous, and high-quality administration and appointment service, supporting both clinical and operational teams.

This is an excellent opportunity to join a growing, patient-focused healthcare organisation.

Key Responsibilities:

• Handle incoming calls, resolving queries promptly and professionally while ensuring accurate booking and record-keeping in line with clinic policies.
• Proactively manage outbound calls, including appointment scheduling.
• Communicate effectively with eg with medical personnel, patients, local trusts, GPs
• Accurately record and respond to messages in a timely and professional manner.
• Liaise with internal departments to ensure smooth clinic operations.
• Prepare and manage clinic files, ensuring all relevant documentation is available.
• Assist with patient recalls and contribute to the preparation of weekly Trust reports.
• Type and process clinical correspondence from audio dictation, ensuring timely completion of follow-up actions.
• Maintain effective filing systems.
• Provide reception break cover daily.
• Support private practice management functions as needed.
• Work within our sister clinic (Hillsborough Private Clinic) as and when required

Requirements

Essential Criteria:

• Minimum of 1 years’ experience in an administrative or similar role
• Excellent communication and interpersonal skills, both written and verbal.
• Strong typing and general IT skills (including Microsoft Office)
• Strong organisational skills
• Excellent telephone manner and customer service skills
• High attention to detail and ability to maintain accuracy
• Ability to handle confidential and sensitive information with discretion.
• Team player with the ability to work independently using their own initiative.
• Flexible, can-do attitude with a willingness to support colleagues as needed
• Able to work evenings/weekends as required

Desirable:

• Experience working in a healthcare environment.

Experience:

• Contributory Pension Plan.
• 25 Annual Holidays, plus 10 bank holidays.
• Employee Assistance Programme.
• Wellbeing Programme.
• Relevant training funded by the Company

Application Process:

By clicking apply to this role your application will not only be considered for this position, but your details will be stored on our database and may be considered for similar future positions that may arise. This means that the personal data contained in your application and provided to Affidea as part of the application process may be retained by us for up to 18 months from the date of your application. After this time, it will be deleted. If you do not wish your details to be stored on our recruitment database, please email Affidea recruitment stating this and we will ensure that such information is not stored other than for the purposes of this application. Please refer to our Recruitment Privacy Notice for more information or to Affidea’ s Data Privacy Notice for Recruitment.